Refund Policy

CommentPickers Pro is a monthly subscription. You can try everything the tool does for free before you pay (1 draw a day, no account required), so you should know what you are buying. If it still turns out not to be what you needed, we would rather refund you than keep the money.

The first 14 days

Ask within 14 days of your first payment and we will refund it in full, no reason needed. One first-payment refund per customer.

After that

Cancel any time from your account page. Pro keeps working until the end of the month you have paid for, and nothing renews afterwards. We do not normally refund part-months, with two exceptions:

• It did not work. If a fault on our side stopped you running your draws and we could not fix it, tell us and we will refund the period affected.
• You did not mean to renew. If a renewal caught you out and you have not drawn since, ask within 7 days of the charge and we will refund it.

How to ask

Email [email protected] from the address on the account. We answer within two working days. Approved refunds go back to the card you paid with, and usually appear within 5–10 working days depending on your bank.

Who processes it

Stripe is the merchant of record for this subscription, so the refund is issued through Stripe and appears against the original Stripe charge on your statement.

Your statutory rights

Nothing here reduces rights you have by law. That includes, for consumers in the UK and EU, the right to cancel a digital subscription within 14 days of purchase.